.assisTek’s track record of high satisfaction ratings from clinic sites and site coordinators is unparalleled.
A commitment to quality products and positive relationships, combined with years of expertise makes a significant difference in clinic site satisfaction statistics. We continually survey our users and are pleased to share the results of these clinic site satisfaction surveys.
Patient Satisfaction Site Coordinator View (450 Sites)
Survey Question: How do you think most patients would rate the touch-screen computer for filling out a questionnaire?
96% said Excellent, Very Good or Good
Satisfaction - Ease of Use (450 Sites)
Survey Question: How would you rate the ease of use of the touch-screen for you and other staff members?
93% responded Extremely Easy or Easy
Patient Satisfaction Site Coordinator Recommendation (450 Sites)
Survey Question: Would you recommend using this system in another trial?
92% said ‘Definitely or Probably Would’
Site Satisfaction Survey Results
Site Satisfaction Surveys are sent to clinic sites after every support call. The support staff is rated in 7 areas of service. The Site Coordinator is asked to rate each of these on a scale of 5 to 1; 5 is excellent, 1 means needs improvement.
Across all categories, 97% of respondents rate .assisTek Support Staff Excellent or Very Good
“Very pleased with the way the laptop performs. .assisTek has always responded quickly anytime we have needed help.”
—Kate Balzer
Clinical Study Manager, Major Medical Institution
